Maintenance

Request a Repair

Submit your maintenance request online and our team will respond based on urgency. You can also email info@vpch.com or call 905.527.0221.

Emergency? After-hours on-call is for emergencies only — fire, flood, or loss of heat or water. Call 905-527-0221 (toll-free: 1-866-780-7275). For fire, call 911 immediately. Do not use this form for emergencies.

Your Information

So we can identify you and your unit.

First Name *

Last Name *

Unit Number *

Street Address *

Phone

Email *

Property Type *

How should we contact you?

Email updates about your tenancy *

Keep me informed about my tenancy — maintenance and building service announcements affecting my unit, important notices about my building, and tenant surveys. Typically a few emails per month. I can unsubscribe any time using the link in any email.

Response Timelines

How Quickly We'll Respond

ASAP

Emergency Requests

Fire, flood, life safety: Immediate attention through answering service.

Urgent Requests

4 Hour Response: Urgent request such as blocked toilet, lock-out, health and safety, will get a response within 4 hours.
24 Hour Repair: We will fix urgent maintenance issues within 1 business day.

Priority Requests

2 Days Response: We will get a response and assessment within 2 business days.
7 Days Repair: We will fix priority maintenance issues within 7 business days.

Low-Priority Requests

2 Days Response: Low priority request such as preventative maintenance and/or general requests requiring a contractor, will get a response and assessment within 2 business days.
20 Days Repair: We will repair low-priority maintenance issues within 20 business days.

Pest-Control Requests

2 Days Response: Inspection will be arranged within 2 business days.
3 Days Inspection Results: Results will be provided within 3 business days of inspection.
7 Days First Treatment: Pest control treatment will be arranged within 7 business days.
10 Days Follow-Up: We will follow-up with you on the results within 10 business days.

60 Caledon Avenue

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